Return Policy
14-day window
You may return any eligible Krevalo purchase within 14 calendar days of receiving your order, for any reason. This right applies in addition to — and does not limit — your statutory rights under EU consumer protection law.
What can be returned
To be eligible for a full refund, the item must be:
- Returned within 14 days of delivery
- In its original, unused condition
- In its original packaging (or a reasonable equivalent if packaging has been opened)
- Accompanied by the order number or return authorisation
Return process
- Email support@krevalo.co with your order number and the items you'd like to return. No form to fill in — a short message is enough.
- We'll reply within 1 working day with a prepaid return label and instructions.
- Pack the item securely, attach the label, and drop it at your nearest courier point.
- Once received and inspected (usually within 2–3 business days of arrival), we'll process your refund.
Refund timeline
| Stage | Timing |
|---|---|
| We inspect and approve your return | 2–3 business days after arrival |
| Refund issued to original payment method | Same day as approval |
| Funds appear in your account | 3–5 business days (card), 1–2 days (PayPal) |
Return shipping cost: €9 flat is deducted from change-of-mind refunds (Germany, France, Italy, Spain, Benelux, Austria — €12 for rest of EU). Returns due to defects or our error are always fully free.
Exchanges
For size or colour swaps on the same product, we offer free exchange shipping both ways. Contact support@krevalo.co and we'll ship the replacement the moment we confirm the original is on its way back.
Damaged or defective items
If your order arrives damaged, or a defect appears within 30 days of delivery, please email support@krevalo.co with photos of the packaging and the item. We'll:
- Cover all return shipping costs
- Ship a replacement free of charge, or issue a full refund — your choice
- Not require the damaged item to be returned if the damage is clearly documented (we'll ask you to responsibly dispose of or recycle it)
Non-returnable items
The following cannot be returned for change-of-mind reasons:
- Custom-made or made-to-order pieces (clearly marked at checkout)
- Items that have been installed or show signs of use
- Gift cards
- Final-sale items (clearly marked at checkout)
Your statutory rights regarding defects and non-conformity always apply, regardless of the categories above.
Contact
Email: support@krevalo.co
Response time: within 1 working day, usually same day
Company: Pedroso Digital Ventures LLC · Registered in Florida, USA